Explore Our FAQ Section

Have questions? We're here to help! Whether it's about your order, our jewellery, or anything in between, we're just a message away—your satisfaction means everything to us.

What materials do you use in your jewellery?

Our pieces are crafted from high-quality materials such as 18k gold plating, sterling silver, stainless steel, and zircon stones. All materials are hypoallergenic and tarnish-resistant, designed for long-term wear.
Is your Jewellery waterproof?

Yes! Most of our jewelry is water-resistant and safe for everyday activities, including light handwashing or occasional water exposure. However, we recommend removing pieces before swimming, showering, or heavy sweating to preserve shine and longevity.
How should I care for my jewellery?

To keep your jewellery looking its best, avoid contact with perfumes, lotions, and harsh chemicals. Store each piece in a soft pouch or jewellery box when not in use, and wipe gently with a dry cloth after wear.
Do you offer gift packaging?

Absolutely! Every order is carefully packed in our elegant AB Jewellery® packaging, making it perfect for gifting—whether to a loved one or yourself. You can also include a personalized gift note at checkout to add that special touch.
Can I return or exchange an item?

Yes, you can return your order within 10 days of receiving it, as long as the items are unworn and in their original packaging. Please note that sale items and pierced jewellery (like earrings) are non-refundable for hygiene reasons. Customers are responsible for return shipping costs, and refunds are issued after we receive and inspect the returned items. If you’re returning from outside Canada, any customs duties/taxes charged to us will be deducted from your refund. To begin your return, contact our support team with your order number and we'll guide you through the next steps.
Do you ship internationally?

Yes, we ship across Canada, the U.S., and selected international destinations. Shipping rates are calculated at checkout based on your location. We offer free shipping within Canada on orders over $100 CAD, and free worldwide shipping on orders over $150 CAD. Please note, international orders may be subject to customs duties or import taxes, which are the buyer's responsibility.
How long will it take to receive my order?

Orders are typically processed and shipped within 3–5 business days (excluding shipping time). Please note that processing time may be longer during holidays or sales. Once shipped, standard delivery within Canada takes approximately 3–8 business days, while international delivery may take 5–12 business days, depending on the destination and local customs processing. Shipping costs are calculated at checkout, and you'll receive tracking details once your order is dispatched.
Is your jewellery safe for sensitive skin?

Yes! Our pieces are nickel-free, lead-free, and designed to be gentle on all skin types.